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Customer

Easy and Secure Online Payments

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PayDirect makes online payments easy and secure, letting you transfer funds to merchants directly from your online banking, without the need to provide personal banking or credit card information.

If you bank online, you can use PayDirect. We support most major Canadian financial institution’s online banking systems.

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It’s secure and completely free to use. You never provide personal or financial information to your suppliers and you eliminate the hassle of sending paper cheques.

Enhanced security

We use bank-grade security to transfer your payments–the same as the major Canadian banks. No need to share sensitive banking information, simply make direct online transfers to merchants using the email transfer service.

Easy to use through online banking

Just follow the instructions from the merchant’s cashier or invoice – select your bank, log in to your online banking, and complete the payment. No need to sign up for an account and remember another password, and a record of all your transactions can be found on your bank statement. 

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Customers — Make payments

  1. Log in to your online banking

  2. Add PayDirect as a payee with the instructions from your invoice.

  3. Transfer funds directly to the merchant from your bank account.

  • What is PayDirect / PayDirectNow?
    PayDirect is a company that enables ecommerce merchants to accept money directly through online or mobile banking payments.
  • Where are you based?
    PayDirect is based in Toronto, Ontario, Canada.
  • What is your address?
    PayDirect’s mailing address is 720 King Street West, Suite 815 Toronto, ON M5V2T3
  • How does PayDirect work?
    PayDirect is easy to use with supported merchants. Once on a merchant’s cashier, follow the instructions to select your bank, generate your unique deposit details, and then log in to your mobile or online banking to send money using the email transfer service to the merchant.
  • What currencies are supported?
    PayDirect supports transactions in Canadian dollars (CAD).
  • What countries are supported?
    PayDirect is available within Canada.
  • Who can use PayDirect?
    To use PayDirect, you must be located in Canada, be 18 years of age or older, and have a Canadian bank account at one of the supported banks.
  • Do I need an account to use PayDirect?
    You do not have to sign up for a new account to use PayDirect. You will send money using your existing bank account through your mobile or online banking.
  • How will the payment appear on my bank statement?
    The exact description varies by bank but will always include “PAYDIRECT” and a reference number.
  • Are there any fees to use PayDirect?
    There are no fees to use PayDirect, however some banks may charge a small fee for sending money using the email transfer service.
  • What are the transaction limits?
    Per transaction limits vary by bank. The range is usually $2,500 - $3,000 per day and $10,000 per week.
  • I sent funds by mistake. How do I get my money back?
    Please contact security@paydirectnow.com to resolve the issue.
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